Terms & Conditions

Returns & Exchange

If you are not satisfied with your order please contact us immediately and we will do our best to help you. If it is deemed necessary to return an item for exchange or refund please adhere to the following guidelines:

Product(s) must be returned in their original packaging accompanied with their labels.

Product(s) must be returned within 14 days of the item being delivered.

Product(s) must be accompanied with the receipt and a note specifying the reason for returning.

Damaged or faulty goods must be reported to us within 7 days of the item being delivered.

Any other errors/issues regarding the order must be reported to us within 7 days of the item being delivered.

Customer Service

The Crafty Factory website offers you an easy way to purchase quality handmade gifts for yourself, your family and friends. We hope you will agree that we offer design, craftsmanship and customer service to meet your quality needs. Thank you for shopping with us on-line.

Privacy Pledge

The Crafty Factory operates a privacy pledge that the information you submit to us name, address, e-mail address and billing details, is done so in the strictest confidence. It will be used for the sole purpose of processing your transactions with us. The information will not be used for any other purpose. The information will not be sold, traded, shared or passed under any circumstances to a third party. All On-Line Credit Card transactions are conducted on Secure Server.


We use one of the worlds leading payments services to facilitate transactions on this site. Paypall services guarantee the security and confidentiality of you transactions with us. You can opt to use Paypal payment services by selecting the Paypal Logo during checkout. You can purchase via Paypal even if you dont have a Paypal account. The Paypal service will accept payment via Visa, MasterCard and American Express etc. If you select the credit card payment option on this site your payment will be processed by Stripe International Payment Services.


Payment Cancellation Information

Your credit/debit card or PayPal account is tendered through Paypal on placement of your order. If you wish to cancel your order please contact us by phone on +353 085 767 5961 or by email to hello@thecraftyfactory.com and quote your name and order number. If your order has not already been shipped we will be able to refund your purchase in total through the service you have chosen to make the original payment. If your purchase has already been shipeed we will offer you a full refund as per our Returns Policy (See Below).


Please check our 'Shipping' section. 

Returns Policy

At The Crafty Factory we operate an extensive Return Of Goods Policy, to provide you with greater comfort and security whilst shopping with us.

As we are dealing in individually hand crafted items, sometimes there can be slight variations between the goods depicted on site and the batches we carry in stock. Where we anticipate such variation we have pointed this out clearly on the product detail on the site, and ask you to contact us by phone or email before ordering certain items so we can send you images of our current stock items. However if you are still not satisfied with the item(s) you ultimately receive the normal return of goods policy applies to your order.

If you are not fully satisfied with your purchase, items can be returned to us within 14 days of delivery and are eligible for a full refund, an exchange or an in-store online credit to the value of the original order, at the customers preference. In order to qualify for a refund / voucher, the goods must be returned undamaged, in their original packaging. Please include a copy of the invoice or delivery docket you received with the goods. 

You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund considering its conditions. If approved, the refund will be made via the Paypal service you originally used and directly to the customer account used to create the original purchase. 

Please note: Special Custom Made itens or Sale items are non-returnable/ non-refundable .

The Crafty Factory does not accept responsibility for goods lost or damaged during return if the return. We strongly advise customers to insure returns against loss or damage in this instance.

Where goods are being returned due to defect or damage The Crafty Factory will include the price of insured return postage in your refund. Please contact us before returning damaged or defective items so we can advise you on postage.

All returns should be made to:

3 Weatherly Lodge - Old Seamus Quirke Road - Galway City/ Ireland. EIR Code H91T049.